I'm a returning customer. My most recent order was a re-stock for me as I had ran out of my last jar. I really like how my hair responds to this product for twist-outs and natural styling. It keeps my hair soft and moisturized but not oily or sticky. The scent is also very delicious but can be overwhelming if used too liberally throughout your hair. A little goes a long way with this product. The first time I purchased this product was in person from a 3rd-party vendor so I was able to take it home immediately but this time ordering online I did have to wait a few weeks for it to arrive but the business reached out and communicated that my order was going to take some time to ship, which I appreciated.